Refund Policy
Please note that this Refund Policy only applies to purchases made by individual learners through the Atlas English website.
Cancelling a Membership
As an individual learner, you can can purchase a membership to our online English courses on the Atlas English website. Payments for memberships are automatically taken on a monthly basis.
You can cancel your membership at any time by:
Cancelling the membership through the Atlas English website. Follow these steps: click on ‘Account’; click on ‘Memberships’ and select the membership you would like to cancel; click on ‘Go Manage Subscription’; click on ‘Cancel Subscription’.
Emailing admin@atlasenglish.co.uk and informing us that you would like to cancel your course.
After cancelling your membership, you will be able to continue to access the courses for the remainder of the subscription period. No further payments will be taken.
Refunds
We offer free trials to our online courses to ensure learners are satisfied with the level and structure of our courses. As such, it is our policy not to offer full refunds on purchases.
In some cases we may issue a 50% refund on your purchase, if the following conditions are met:
You did not enrol in the free trial membership prior to starting your course.
You contact us on the matter via our website or email to admin@atlasenglish.co.uk within 48 hours of your payment being taken.
You did not complete more than one hour of study of your chosen course.
If you have any questions on our refund policy please contact us.